Refund & Return Policy

Last Updated: June 2026

At HOME PRIME, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our refund and return policy below.

Return Eligibility

You may request a return if:

• The item is damaged upon delivery.
• The wrong product was delivered.
• The product has a manufacturing defect.
• The item remains unused and in its original packaging.

Return Window

Returns must be requested within 7 days of receiving the order.

Non-Returnable Items

The following items cannot be returned unless defective:

• Clearance or sale items.
• Customized or special-order products.
• Products damaged due to misuse or improper handling.
• Items without original packaging.

Return Process

To initiate a return:

1. Contact us at sales@homeprimestore.com.
2. Include your order number and photos (if applicable).
3. Our support team will review your request and provide return instructions.

Refunds

Once the returned item is received and inspected:

• Approved refunds will be processed within 7–14 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are generally non-refundable unless the return is due to our error.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Notify us within 48 hours of delivery.
• Provide photographs of the product and packaging.
• We will arrange a replacement or full refund where applicable.

Exchange Policy

Eligible products may be exchanged based on stock availability.

Cancellation Policy

• Orders may be cancelled before shipment for a full refund.
• Orders already shipped cannot be cancelled and must follow the return process.

Contact Us

For returns, refunds, or exchanges:

Email: sales@homeprimestore.com

Address:
HOME PRIME
GRAND FORTUNE TRADING – SOLE PROPRIETORSHIP L.L.C.
Mussaffah M41, Abu Dhabi 94834
United Arab Emirates